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Help Centre

Frequently Asked Questions

Quick answers about shipping, returns and our tools. Tap a question to see the answer.

Orders & Shipping

Do you ship across the USA?

Yes. We ship to all US addresses, and shipping is free on every order with no minimum spend.

How long will my order take to arrive?

Orders are processed within 1–2 business days (Monday to Friday, excluding US federal holidays). Once your payment is confirmed, delivery takes 5 to 8 business days.

Which carriers do you use?

We ship with trusted US carriers such as USPS, UPS and FedEx.

How do I track my order?

As soon as your order ships, we email you a tracking number and a link. You can also visit our Track Your Order page.

Can I change my shipping address?

Email us at marvelloustools1@gmail.com within 12 hours of placing your order. We cannot change the address once the order has shipped.

Do you charge sales tax?

All prices are in US Dollars. Any state or local sales tax that applies is calculated and shown at checkout before you pay.

My order hasn't arrived. What should I do?

First check your tracking link for the latest update. If your order has not arrived within 10 business days of payment confirmation, email us with your order number and we will sort it out.

Returns & Refunds

What is your return policy?

You can request a return within 30 days of receiving your item. It must be unused, undamaged and in its original packaging with all accessories.

How do I start a return?

Email marvelloustools1@gmail.com with your order number and the reason for the return. Once approved, we will send you the return address and instructions. Please do not send items back without approval.

Who pays for return shipping?

If your item is damaged, defective or incorrect, we cover return shipping. For change-of-mind returns, return shipping is paid by the customer.

My item arrived damaged. What do I do?

Contact us within 48 hours of delivery with your order number and photos or a video of the damage. Once verified, we will send a free replacement or a full refund.

How long do refunds take?

Once we receive and inspect your return, approved refunds go back to your original payment method within 5 to 10 business days.

Products

Are batteries sold with the tools?

Listings marked "Tool Only", "Bare Tool" or "Body Only" do not include a battery or charger. Batteries and chargers are sold separately in our Batteries & Chargers collection.

Which battery fits my tool?

Batteries generally work with tools on the same voltage platform. If you are not sure, send us your tool's model number and we will check it for you before you buy.

Still have a question?

Email marvelloustools1@gmail.com or WhatsApp +1 716 214 8832 (Monday to Friday).

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